Category: Computer & technology

5 Tips For Remote Tech Support for a Small Business

You may be the CEO of a new business with a lot of requests from clients or you may be an IT professional at a small firm where new infrastructure is required. No matter what position you are on right now, you need advanced technology solutions. However, you may want to keep in mind that installing and maintaining new systems can pose a challenge. So, you have to be ready to deal with this challenge. One way is to hire a dedicated employee or outsource the tasks to a good team of professionals. Given below are a few tips that can be used to organize remote tech support.

Identifying the results

First of all, what you need to do is identify your desired results. It’s important to keep in mind that each small business has its own requirements as far as tech support is concerned. So, it’s a good idea to decide on what you want to achieve. Moreover, you may want to find out about the technical issues that you may encounter. For instance, your requirements may be different if your area gets regular power outages.

Your next step is to make a list of your main IT tasks and the desired results that you want to achieve. This will help you get a better idea of your needs and choose the right type of technical support.

Choosing the provider

It’s not a good idea to take this decision without thinking a lot. You should take your time to do the research and look for the right company. The provider should have good reputation and a support plan that won’t break the bank.

Considering in-house tech support

A dedicated IT staff can help a lot provided you take into account all the important factors, such as the company size, tech challenges, and your internal and external needs related to your customers.

Considering hybrid solutions is also a great idea where you can bring a professional to handle critical issues. For other projects, you can use a remote IT support team. For instance, you can use this team to take care of emergency issues.

Investing in good software

Your business may have more than one location. Your commitments may be time-sensitive and your deliverables may be complex. Your customers or clients may be diverse with needs that keep on changing.

To meet these needs, you need to buy a reliable remote app in order to offer support to each of your client. The same app can be used by your staff to get access to important data as needed.

Consulting IT pros

If your business experiences small issues on a route basis, you can get advice from the pros whose job is to fix those issues on a daily basis. For instance, you can head to tech support forums where many pros offer advice for free of charge to those who need it. You may be amazed to know that even complicated issues can be solved with simple tricks.


Tips to Select Good Computer Support Online

Online computer repair services have become a fast and reliable problem solution for day to day technical trouble shoot needs. But with so much of service providers available to the corner it is always wise full of evaluate them prior to approaching them for your needs. Here is a list of some of the tips that one should consider.

In today’s world, most of us try to look at online services, when we need to search for anything. Whether it is about searching business data or information to use in daily lives, Internet has emerged as the most reliable as well as a convenient source of search.

If you have ever purchased or owned a desktop or laptop, you will come across a problem at some point. Where you think you can go to avail solutions for all your technical problems? Well! Internet can help. There is a plethora of online computer repair support resources available to help you with your technical complexities. However, what you should always do is contact some form of remote computer services.

Choose the online computer repair service resource who you think is professional, quick and helpful. The last thing you want to be to get in touch with some form of support to see if it is actually good fix computer problems or not. You require online computer repair services, which hold proficiency and real knowledge about their subject matter. As such, online computer repair resources hire qualified and certified techs. It is one place where you can have both quality and cost effectiveness hand in hand.

Most remote computer service companies offer services to both home users and to business users, and customize services to cater what you need according to your preferences. Here is the example of some services that you can expect from different computer support companies.

If you are having a slow running PC, or If you want to improve PC performance, you need to have a best online computer repair service to fix problems. Your PC can have a lot of viruses if you are regular Internet users and use the Web without having any protection on your system. You may not even know that you have any threats on your computer until it is too late. Whether a business or a personal computer gets struck down with any of these, the effects can be catastrophic. Good computer support resource will offer you antivirus installation or spy ware removal to help you get rid of mal ware.


Thumb Drives – Great New Technology!

The ability to easily move data from PC to PC with minimal inconvenience is just another benefit computers have brought to the current business world.

Over the past few years, the different options to save and move data have multiplied dramatically. Usually the floppy disk (with it’s 1.2 MB limitation), ZIP drives, CD-R’s & CD-RW’s, and even tape backups are the common ways to move data on non-networked PC’s.

The latest innovation, the USB Removable Flash Memory (Thumb Drive, Key Drive, Flash Drive, USB Drive, Micro Drive) brings a whole new meaning to easy transport of data. These USB compliant devices are small enough to fit on a key ring or carry in your shirt pocket.

As a way to protect sensitive information, the security of one of these drives can’t be beat. It’s in your pocket!

Their size belies a huge data storage volume; the current sizes start at 16MB and go up to 4GB. The pricing on these devices is steadily falling, making the purchase of one of these handy drives almost a must have item.


6 Tips to Find the Best Software Company for Your Business

Whether the entrepreneur is seeking a new software company or one to replace the current provider, it is imperative that a good company is discovered. However, with the myriad of companies in existence, finding the most suitable one may prove to be more of an arduous task than expected. Below are traits to keep a lookout for.

1. Cloud Software Providers

It goes without saying that a large majority of Software companies provide custom software. This is essential, due to the fact that these companies would be able to create programs to suit your exact necessities. In addition to custom software, however, it is important that you seek businesses that provide cloud-based software. Cloud-based software is the best type of software currently available. Thus, it is important that the company is capable of providing this type of program.

2. Look for a Communicative Staff

A staff which communicates often with its clients is a highly coveted trait to look for. Keeping good contact with your software provider means better relations. Being able to communicate well and easily with the software company allows for easier trouble shooting and possibly favorable management. And it never hurts to have an extra friend or ally within the field of business.

3. Seek Dedicated Customer Support

A great customer support staff should be a keen aspect sought for by most potential clients. With a dedicated customer support, you can expect to have your problems handled in a professional, timely and accurate manner. This is vital in software companies because technical problems with the software are incredibly difficult to solve on your own.

4. Aim for Reasonable Prices

More often than not, you would have to discuss prices with the company themselves as each product developed requires a different amount of time and effort. It is best to find works that are reasonably priced. This does not necessarily mean cheap. Low priced products may not be as efficient as you may think. The same applies to the more expensive programs.

5. Examine their Website

The saying goes to not judge a book by its cover and this does indeed hold some merit. Yes, you should not make your decision based solely on the website of the software company. However, a professional website will certainly give some sort of insight into your potential partner. Questions to ask when viewing their website are, “How organized is the website?” “Is all the information available?” “How much information?” Even the aesthetics of the website will help you to determine the quality of work the company produces. The more meticulous a company is with their website, the greater the chance they will be meticulous with your product. Now, it is imperative to remember that a good website does not always denote a high quality company. It only improves the chances of a quality company. And if the software company does not have a website, that would increase the chances of that company providing low quality material.

6. Find Companies that Give Free Demos

When purchasing products which require a large amount of money, it is imperative that you know what you are buying. The trait of providing free demonstrations from a company often signals the fact that this company is confident enough to showcase their quality material at no cost. This also gives you the opportunity to view what this company is capable of, further assisting you in making your informed decision.


Smart Small Business Tips

Owning a small business demands a great deal of time and attention to details. These details can make the difference between making a profit and suffering a loss, particularly in difficult economic times. To keep your business in top form, spend the time attending to those areas that can cause falling sales and rising costs. This attention will go a long way toward making your business a financial success.

Monitor Expenses Frequently

Each day can have a number of surprises that can mean unexpected costs and loss of productive time. It can be critical for small business owners to periodically monitor these unscheduled expenses to see how they affect the bottom line. A monthly review of expenses is not too frequent to ensure that you are making the adjustments needed to continue to make a profit. Without this monitoring habit, you can quickly find yourself in a hole without being aware of it until the expenses have taken a large chunk out of your profit margin.

Keep Up With Technology

Technological changes occur so frequently, it’s often difficult to keep up with current developments. Faster computers, cloud sourcing and mobile technology can ultimately save you money and make your team more productive. Educate yourself about new technologies by reading about these products online or in technology magazines. See if any of them could help your business reach more customers, monitor financial transactions better or help your workers produce more in less time.

Target Your Advertising Efficiently

Advertising can be a huge percentage of your monthly budget, so make sure you are getting your name in front of the right target audience. Before allotting your advertising budget quarterly, research the various options that are available in your local area. New publications and flyers are always being produced. Determine how well past advertising efforts have worked and consider changing to a different medium. Consider using local radio or TV for advertising your products or services. Ensure that your website is getting regular traffic. If not, consider marketing packages offered by your website host.

Use Social Media For Marketing

Set up a Twitter or Facebook account and post to it regularly, describing your product or services. Offer helpful hints or information that people can use in their daily lives. Invite comments and questions to keep your business in the forefront of lively and interesting online conversations. Link your accounts to other related information that can be helpful to online readers.

Offer First-Time Customer Discounts

To attract new customers, offer a first-time customer discount to introduce these new people to your business. Give them the royal treatment and they will use word-of-mouth to bring other customers to you.

Start A Rewards Program

If your business is one that relies on repeat business to build revenue, consider adding a rewards program. A rewards program needn’t be complex and time consuming. A simple punch-out card that offers a “get one free” after a certain amount of purchases can keep customers returning to you, time after time. A rewards program can also be simply the ability to bundle a number of items at a reduced price. Look for ways to save your customers money while encouraging them to return to your business in the future.


Prospective Reflections on Computers and Technology

The millennium era is the season for information technology, internet and computers. They become the parts and parcel of our daily life. We cannot dream of living without them. In order to honor them, I provide in this article, various prospective reflections on computers and technology.

Here they are:

  • Technology is ruled by two types of people: those who manage what they do not understand and those who understand what they do not manage.
  • Any sufficiently advanced technology is indistinguishable from magic.
  • The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency.
  • Information Technology and business are becoming inextricably interwoven. I don’t think anybody can meaningfully talk about one without talking about the other.
  • Technology is nothing. What’s important is that you have a faith in people, that they are basically good and smart and if you give them tools, they will do wonderful things with them.
  • Every once in a while, a new technology, an old problem and a big idea turn into an innovation.
  • The science of today is the technology of tomorrow.
  • I think it’s fair to say that personal computers have become the most empowering tool we’ve ever created. They are tools of communication, they are tools of creativity and they can be shaped by their user.
  • Treat your password like a toothbrush. Don’t let anybody else use it and get a new one every six months.
  • The next major explosion is going to be when genetics and computers come together. I am talking about an organic computer – about biological substances that can function like a semiconductor.
  • Computing is not about computers anymore. It is about living.
  • With all the abundance we have of computers and computing, what is scarce is human attention and time.
  • The new information technology – internet and email – have practically eliminated the physical costs of communications.
  • Part of the inhumanity of the computer is that, once it is competently programmed and working smoothly, it is completely honest.
  • By the time we get to the 2040s, we’ll be able to multiply human intelligence a billion-fold. That will be a profound change that’s singular in nature. Computers are going to keep getting smaller and smaller. Ultimately, they will go inside our bodies and brains and make us healthier and smarter.

Summing up, those are quite a few reflections on computers and technology that speak boldly on their prospects, importance and efficiency.

Rosina S Khan has authored this article. For a wealth of free resources based on an Academic Guide on Databases, quality scholar papers, valuable blogs, commendable articles, amazing self-help eBooks and stunning fiction stories, all authored by her, and much more,


Useful Tips For Buying A Copier

Every business establishment, whether big or small, needs a copier. Xerox introduced its first fully automated plain paper machine in 1959. Since then, copiers have seen a significant amount of technological development. Modern ones can combine copying, laser printing, scanning and faxing into one machine.

You can find digital and analog copiers in the market. Companies prefer digital ones as they produce less noise, have fewer mechanical problems and reproduce fine lines and photographs. Whether you are looking to buy a new copier for your home or office, here are a few tips to help you make the right choice:

Need– Every business has different printing needs. Get a relatively accurate idea of the number of pages the device will be required to copy in a month. If you require frequent color copies, go for a color copier that offers great options, low cost per click pricing, fast speed and superior image quality. Defining your needs well in advance will help you in making the right decision.

Features– Different copiers come with different features and functions. They also define the cost of the machine. You should consider additional features like, handling different paper sizes, wireless connectivity, security, energy efficiency, graphic capabilities and finishing capabilities.

Consider A Multi function Device– It is always better to buy a single business machine that can scan, fax and print documents rather than buying multiple ones. A single device is cheaper than separate business machines. You should weigh the pros and cons of a single multi function device over a simple copier and additional machines.

Speed– You should check the speed of printing before buying. Keep in mind that faster is not always the better.

Cost– Take into consideration the amount your business is currently spending on outsourcing the task. Buying a copier for your business helps you save both time and money. This will also make your office more productive and versatile. Your staff will be able to serve the business needs more efficiently. You should consider buying a high-performing machine considering it a good investment.

Support– Do proper research and buy a copier manufactured by a reputable company. You should buy from a company that you can not only trust, but also the one that can give you support and maintenance when you need it. This will help you in saving a lot of headaches down the road. The company should offer proper technical support, cleaning and repairs.

Taking time to do research before buying a copier will help you save money. You can also browse a range of copiers available online to get good deals.


7 Tips to Choose the Mobile App Development Company

A unique mobile app idea can literally change the world. Apps like Facebook, Pinterest or Uber are immensely popular today, not due to the fact that those were started by famous business personas. It is rather the innovative approach of these mobile apps that has taken the technological world by storm.

With increasing number of tech-savvy users across the globe, mobile application development has created disruptions across all major industries for offering business-friendliness, great ease of use, and on-the-go data accessibility to employees and customers alike. As the need for mobile application development keeps surmounting, a lot of mobile app development companies have come up to deliver right and specific app solutions to their clients.

These companies can help you get started with the mobile app development process, especially if you have a creative app development idea in your mind. But, what if you don’t have any idea and yet require a mobile app for your business? Or, you have the perfect concept of how you want your business app to be, but want that within the very tight deadline or budget? Here’s where a careful selection plays a role.

To put it in simply, you need to pick out a company that understands your business requirements and can provide innovative solutions as per your specifications and guidelines. Just making a search on Google for a mobile app development company will not do; there are thousands of such companies that offer just this, and thus, leads to a whole lot of confusion. You need to analyze, sort and put modified requirements on the search engine to get the right results.

Wondering how to go about it? Here are some tips from the App development team that will help you choose the best mobile app development company for your business.

7 Effective Tips to Choose the Mobile App Development Company

If you have a mid-to-large scale business, the mobile app can be a very crucial part of your business growth strategy. Therefore, you have to choose a mobile app development company that has an innovative approach along with futuristic thinking. But before you judge the strengths and weaknesses of any company, you need to begin by assessing your organizational needs and check whether the chosen company can fulfill those. Here are 7 proven tips for finding the mobile app company of your choice:

1. Know What Your App Requirements Are

It might sound like a no-brainer but having a thorough understanding of your app development requirements can certainly help you in filtering the mobile app development companies. This process should start with the close analysis of the specific business demands and objectives, which you need to convert into meaningful app features and functionalities. We have seen that a lot of our clients struggle while determining what they want from their business app. To help them progress, we provide a questionnaire that helps drive them toward their goal:

  • What types of products/services are you trying to sell?
  • Where do you want your app to be: on Android, iOS, Windows-based Mobile Application Development Platforms?
  • Who will build your user base?
  • What kind of mobile app do you want- native, hybrid or web-based apps?

Once you are convinced about what you want from the app, you are ready to move to the next step.

2. Inquire About their App Delivery Time-to-Market

Faster ‘time-to-market’ is the new demand in today’s’ age of digital disruption. If your chosen mobile app development company is slow at rolling out apps to the market, there is an increasing possibility that you will fall behind your competition. The quicker your business app hits the market, higher would be your ROI. Therefore, concentrate on choosing mobile app development companies that deliver high-quality apps quickly, while keeping in mind the changing trends in the app development market.

3. Take a Close Look at their Portfolios

Once you open the website of any mobile app development company, start by checking their portfolios. Portfolios provide a good overview of the business domains and project themes the company has been involved in, and the kind of technical expertise they hold. You can also get in touch with the company to understand whether they have worked on the kind of app you want before or have the potential to deliver it.

4. Check How Affordable They Are

When it comes to choosing the right mobile app development company, you will always find the development cost and app quality to be in conflict. A lot of organizations opt for start-ups to keep the development cost low and receive a finished product which has little market relevancy. On the other hand, it is wrong to assume that best mobile app development companies offering quality app solutions will be always high-priced. What you need to keep in mind here is that only strong market players can afford to provide quality apps at efficient costs. If you choose to go for long-established companies with good market visibility, you will notice that their charges are comparatively lesser than the start-ups and others.

5. See How Transparent Their Process Is

The product development cycle and transparency policy followed by the mobile app development company also play a very important role in the selection process. Low code methods of mobile application development have gained immense popularity for faster app delivery, but few leading mobile app development companies in US follow it nowadays. In addition, look for companies that provide transparent communication and feedback loops in the development process for holding better mutual understanding, and promptly respond to errors and iteration requests.

6. Check Their Experience and Reputation Online

Market reputation and experience speak volumes about the credibility of a mobile app development company. Apart from checking the portfolios, keep an eye on the number of positive reviews posted about a particular company, years of experience in the app development domain, and the different kinds of mobile application development services that they provide. Just remember that you can achieve good Return on Investment (ROI) from your app only when the company chosen by you can deliver solutions with innovative, out-of-the-box ideation. Also, if a company projects in-depth knowledge of multiple mobile device requirements and all popular Mobile Application Development Platforms including Android and iOS, rest assured that they are capable of delivering what you want from them.

7. Mark Their Customer Approach

If you end up choosing app development companies offering poor customer service, you are likely to face troublesome issues right from the development stage. A lot of organizations fall prey to mobile app development companies that are just trying to sell their app and will disappear from the scene once the deal is done. Only companies with good market reputation and a loyal client base understand their customer worth and are always ready to assist you at every step so choose the best mobile app development company

At HokuApps, we understand the value of our clients’ businesses and the customers they serve and empower them to build fast, flexible and future-oriented apps that help them in excelling and staying at the top of the game. We believe in building transparent partnerships rather than just creating relations so that you can get started in the digital transformation journey of your business right away without any hurdles/unexpected surprises in the path.


Protect Your Computer..and Your Business!

We all take the computer for granted. I mean, all we have to do is switch it on and it’s ready to go. But did you ever stop to think what would happen if your computer suddenly crashed? And that is the only computer you have to work on!

What will happen to your work and your business for the next few days or weeks?

Do you have the original or a copy of all your programs?

Do you have the setup configurations, eg for your ISP?. You will need this to re-install some programs.

Do you have a copy of your email address book? Your email list or address book is vital to your business.

Do you remember all your passwords – for retrieving email, connecting to your ISP, membership sites, etc?

So what can you do to ensure that your computer will run as well as you’d expect, and continue working when your computer is down? Here’s a few simple tips:

1.Is your computer protected from viruses? Install an anti-virus software such as Norton AntiVirus or McAfee, and make sure to get regular updates. New viruses are coming out more often these days so you need to have updates regularly. Anything more than 3 months old needs to be updated today.


2.Install a firewall. Anytime your computer is connected to the Internet without a firewall, it is operating under an “open door” policy to intruders. Hackers can get in, take what they want, and even leave open a “back door” so they can turn your computer into a “zombie” and use it to attack other computers, distribute porn and spam.

Your bank account and credit card information, passwords, documents and personal files can be stolen while you’re busy surfing. Don’t let that happen!

3. Make regular backups of your important files. Keep a record of all vital information, such as passwords, system configurations, etc. in a file and also print a copy of this and keep in a safe place. Make a duplicate and keep at another location.

If your computer does not come with a zip drive or CDRW drive, it would be a good idea to invest in one. Zip drives and CDRW drives are inexpensive and can be easily installed. The cost of a blank CD for example is less than $1.00 and can store up to 650MB of data.

If you lost some files or your hard disk crashed you can easily retrieve them from the backups. And if your computer is down for repair, you can take that backup CD and work from another machine.

4.Remove all unwanted files on your hard disk. You can safely remove files in your temporary internet folder. In Internet Explorer, select Tools -> Internet options – > Delete Files.

5.Increase your systems performance by defragmenting your hard disk regularly. As applications and files are saved and deleted they gradually cause your hard disk to fragment. By defragmenting your hard disk you can optimise the performance of your computer. Defragmenting may also save wear and tear on your hard disk and extend its lifespan.


Importance of Technology in Business

Technology plays a vital role in business. Over the years businesses have become dependent on technology so much so that if we were to take away that technology virtually all business operations around the globe would come to a grinding halt. Almost all businesses and industries around the world are using computers ranging from the most basic to the most complex of operations.

Technology played a key role in the growth of commerce and trade around the world. It is true that we have been doing business since time immemorial, long before there were computers; starting from the simple concept of barter trade when the concept of a currency was not yet introduced but trade and commerce was still slow up until the point when the computer revolution changed everything. Almost all businesses are dependent on technology on all levels from research and development, production and all the way to delivery. Small to large scale enterprises depend on computers to help them with their business needs ranging from Point of Sales systems, information management systems capable of handling all kinds of information such as employee profile, client profile, accounting and tracking, automation systems for use in large scale production of commodities, package sorting, assembly lines, all the way to marketing and communications. It doesn’t end there, all these commodities also need to be transported by sea, land, and air. Just to transport your commodities by land already requires the use of multiple systems to allow for fast, efficient and safe transportation of commodities.

Without this technology the idea of globalization wouldn’t have become a reality. Now all enterprises have the potential to go international through the use of the internet. If your business has a website, that marketing tool will allow your business to reach clients across thousands of miles with just a click of a button. This would not be possible without the internet. Technology allowed businesses to grow and expand in ways never thought possible.

The role that technology plays for the business sector cannot be taken for granted. If we were to take away that technology trade and commerce around the world will come to a standstill and the global economy would collapse. It is nearly impossible for one to conduct business without the aid of technology in one form or another. Almost every aspect of business is heavily influenced by technology. Technology has become very important that it has become a huge industry itself from computer hardware manufacturing, to software design and development, and robotics. Technology has become a billion dollar industry for a number of individuals.

The next time you browse a website to purchase or swipe a credit card to pay for something you just bought, try to imagine how that particular purchase would have happened if it were to take place without the aid of modern technology. That could prove to be a bit difficult to imagine. Without all the technology that we are enjoying now it would be like living in the 60’s again. No computers, no cellular phones, no internet. That is how important technology is in business.